Privacy Policy — ku0 Bangladesh Online Casino

Last Updated: January 2026

1. Introduction

This Privacy Policy ("Policy") describes how ku0 ("ku0", "we", "us", "our"), operator of the online gaming platform at https://ku0.bio, collects, processes, stores, and protects the personal information of users ("you", "your") who access or use our services. This Policy applies to all players registered on the ku0 platform, including residents of Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and all other regions of Bangladesh.

By registering an account with ku0 or by continuing to use our platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not use the ku0 platform.

ku0 is committed to handling your personal data with the highest standards of security, transparency, and integrity. We collect only the data that is necessary for the operation of our platform, the provision of our services, and our legal compliance obligations. We do not sell, rent, or trade your personal data to third parties for marketing purposes.

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Data Encryption

All data transmitted between your device and ku0 is protected by SSL/TLS encryption.

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No Data Selling

We never sell, rent, or trade your personal information to third-party marketing companies.

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Full Transparency

We clearly explain what we collect, why we collect it, and how long we retain it.

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Your Controls

You can request access, correction, or deletion of your personal data at any time.

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Cookie Control

You may manage or disable non-essential cookies through your browser settings at any time.

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Direct Contact

Privacy questions are answered directly by our support team at [email protected].

2. Personal Data We Collect

ku0 collects personal data through several means: directly from you when you register or interact with the platform, automatically when you use our services, and from third-party payment and identity verification providers. The categories of data we collect are set out below.

2.1

Registration Data

When you create a ku0 account, we collect the following information:

Full legal name
Date of birth (to verify you are 21 years of age or older)
Mobile phone number
Email address
Residential address (city, district, and division within Bangladesh)
Preferred currency (BDT / Bangladeshi Taka)
Username and password (password stored in hashed form only)

2.2

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, you may be required to submit:

A copy of a government-issued photo ID (National ID Card, Passport, or Driving Licence)
Proof of address (utility bill, bank statement, or equivalent, dated within three months)
Proof of payment method ownership (e.g., confirmation of bKash or Nagad account linked to your registered mobile number)
A selfie photograph for liveness verification, where required

KYC documents are stored securely and are accessible only to authorised ku0 compliance personnel.

2.3

Financial Transaction Data

Each time you deposit or withdraw funds on the ku0 platform, we record:

Transaction amount in BDT (৳)
Payment method used (bKash, Nagad, Rocket, Upay, bank transfer, etc.)
Date and time of the transaction (Bangladesh Standard Time, UTC+6)
Transaction reference numbers provided by the payment provider
Running account balance at the time of transaction

We do not store full card numbers, bKash PINs, or Nagad PINs on our servers. Payment credentials are handled exclusively by the respective payment providers.

2.4

Gameplay & Betting Data

For every gaming session and bet placed on the platform, ku0 records:

Game title and provider (e.g., Pragmatic Play, Evolution Gaming, Spribe)
Bet amount, outcome, and net profit or loss per session
Session start and end times
Bonus and free spin usage during gameplay
Sports betting selections, odds accepted, and settlement results (BPL, IPL, T20, etc.)

This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

2.5

Technical & Device Data

When you access ku0, our systems automatically collect the following technical data:

IP address and approximate geographic location (country and city level)
Device type (smartphone, tablet, desktop)
Operating system and version (Android, iOS, etc.)
Browser type and version
Referral URL (if you arrived via a link)
Pages visited on the ku0 platform and duration of visit
Session identifiers and authentication tokens

2.6

Communications Data

When you contact our support team by email or through our on-platform messaging system, we retain records of that communication, including your contact details, the date and time of the message, and the full content of the correspondence. These records are maintained for quality assurance and dispute resolution purposes.

3. How We Use Your Personal Data

ku0 processes your personal data only for legitimate, clearly defined purposes. We rely on one or more of the following legal bases when processing your data: contractual necessity, legal obligation, legitimate interest, or your explicit consent.

Account Creation & Management To register your account, verify your identity, manage your profile, and provide access to all ku0 gaming and betting services.
Payment Processing To process deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, bank transfer), verify fund ownership, and maintain accurate financial records.
Fraud Prevention & Security To detect and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and any other conduct that breaches our Terms and Conditions.
Responsible Gaming To monitor gambling patterns, identify players who may be at risk of problem gambling, and enforce deposit limits, cooling-off periods, and self-exclusion requests.
Platform Improvement To analyse aggregated and anonymised usage data in order to improve the ku0 platform, personalise game recommendations, and optimise user experience for players across Bangladesh.
Communications & Support To respond to your queries, send transactional notifications (deposit confirmations, withdrawal updates, bonus credits), and, where you have consented, deliver promotional offers relevant to your gaming interests.
Legal & Regulatory Compliance To comply with applicable anti-money laundering (AML) obligations, respond to lawful requests from regulatory or law enforcement authorities, and resolve disputes in accordance with our Terms and Conditions.

4. Sharing Your Personal Data

ku0 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for each purpose.

4.1

Payment Service Providers

To process your financial transactions, we share relevant transaction data with our payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. Each of these providers operates under their own privacy and data security policies and is independently responsible for the data they process.

4.2

Game Providers

To deliver our casino and sports betting games, we share your account session identifier and gameplay data (but not your full personal profile) with certified third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers supply the game engines and random number generation infrastructure that powers the games on the ku0 platform.

4.3

Identity Verification Partners

For KYC verification purposes, ku0 may use third-party identity verification services to validate the documents you submit. These partners process your identification data solely for the purpose of verifying your identity and are contractually prohibited from using your data for any other purpose.

4.4

Legal & Regulatory Authorities

ku0 will disclose personal data to law enforcement agencies, regulatory bodies, or other authorities when required to do so by law, court order, or other legal process. We may also share data where we believe disclosure is necessary to protect the rights, property, or safety of ku0, our users, or the public.

Our Commitment: We do not share your full name, National ID number, date of birth, or payment credentials with any party for advertising, profiling, or data brokering purposes. Your personal information stays within the ku0 ecosystem except where strictly required for service delivery or legal compliance.

5. Cookies & Tracking Technologies

ku0 uses cookies and similar tracking technologies to operate the platform efficiently, maintain your login session, remember your preferences, and analyse aggregate usage patterns. Cookies are small text files stored on your device by your browser.

5.1

Essential Cookies

These cookies are strictly necessary for the ku0 platform to function. They maintain your authenticated session, store your language and currency preferences, and ensure secure page navigation. Essential cookies cannot be disabled without breaking core platform functionality.

5.2

Analytics Cookies

Analytics cookies help us understand how players interact with the ku0 platform. They collect anonymised, aggregated data on page views, session durations, feature usage, and navigation paths. This data is used solely to improve the platform experience and is never linked to your personally identifiable profile.

5.3

Preference Cookies

Preference cookies remember your chosen settings on the ku0 platform, such as your favourite game categories, notification preferences, and display options. These cookies improve the personalisation of your experience but are not essential to the platform's core operation.

5.4

Managing Cookies

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may limit the functionality of the ku0 platform or prevent you from accessing some features. Instructions for managing cookies are available through your browser's help documentation.

6. Data Retention

ku0 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, and regulatory obligations.

6.1

Active Accounts

While your ku0 account remains active, we retain all account registration data, KYC documents, transaction records, and gameplay history associated with your account. This data is necessary for us to provide the service, manage disputes, and comply with our anti-money laundering obligations.

6.2

Closed Accounts

Following the closure of your ku0 account — whether at your request or initiated by ku0 — we retain your personal data for a minimum period of five (5) years from the date of account closure. This retention period is required by our anti-money laundering compliance framework and to resolve any post-closure disputes. After the retention period has elapsed, your personal data will be securely deleted or anonymised.

6.3

Support Communications

Records of support communications are retained for a period of three (3) years from the date of the last communication. After this period, communications will be deleted unless they relate to an ongoing dispute, investigation, or legal proceeding.

7. Your Privacy Rights

As a user of the ku0 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.

Right of Access You may request a copy of the personal data we hold about you, including details of how it is processed and shared.
Right to Rectification If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
Right to Erasure You may request the deletion of your personal data, subject to our legal retention obligations. Note that data retained for AML compliance purposes cannot be deleted before the mandatory retention period has elapsed.
Right to Restrict Processing In certain circumstances, you may request that we restrict the processing of your data — for example, while we investigate a dispute about the accuracy of your data.
Right to Object You may object to the processing of your personal data where we rely on legitimate interest as our legal basis, including for direct marketing communications.
Right to Data Portability Where technically feasible, you may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.

How to Submit a Request: Contact our privacy team at [email protected] with the subject line "Privacy Request". Please include your registered mobile number or email address so we can verify your identity before processing the request. We aim to respond within 10 business days.

8. Data Security

ku0 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures are reviewed and updated regularly to reflect industry best practices.

8.1

Technical Safeguards

All data transmitted between your device and the ku0 platform is encrypted using SSL/TLS protocols. User passwords are stored using secure one-way hashing algorithms and are never stored in plain text. Access to production systems and databases containing personal data is restricted to authorised personnel only and is protected by multi-factor authentication.

8.2

Organisational Safeguards

Access to personal data within the ku0 organisation is granted on a strict need-to-know basis. All team members with access to personal data are bound by confidentiality obligations. ku0 conducts regular internal reviews of data handling practices to identify and address potential vulnerabilities.

8.3

Your Responsibility

While ku0 takes all reasonable steps to secure your data, the security of your account is also dependent on you maintaining the confidentiality of your login credentials. You must not share your username, password, or OTP codes with any other person. If you suspect that your account credentials have been compromised, contact us immediately at [email protected].

9. Minors & Policy Updates

9.1

No Data Collection from Minors

The ku0 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If you believe that a minor has registered an account on our platform, please notify us immediately at [email protected]. We will investigate and take appropriate action, including immediate account closure and deletion of any associated personal data.

9.2

Changes to This Policy

ku0 reserves the right to update this Privacy Policy at any time. When we make material changes to this Policy, we will notify registered users by email or via an in-platform notification, and update the "Last Updated" date at the top of this page. Your continued use of the ku0 platform after a Policy update constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your data.

Questions About This Policy? If you have any questions, concerns, or complaints regarding this Privacy Policy or the way ku0 handles your personal data, please contact our support team directly at [email protected]. We are available 24/7, including Bangladesh Standard Time (BST, UTC+6) business hours.

⚠️ 21+ Only — Please gamble responsibly

ku0 Privacy Policy